Shipping Policy
We understand that receiving your baby stroller promptly and in perfect condition is essential as you prepare for your little one’s adventures. This shipping policy outlines our commitments to delivery timelines, packaging standards, shipping fees, and related procedures to ensure a smooth experience for you.
We offer shipping to most regions worldwide, with delivery times varying based on your location. All orders are processed within 1-2 business days after payment confirmation—excluding weekends, public holidays, and peak seasons when processing may take up to 3 business days. Once your order is shipped, you will receive a tracking number to monitor its progress until delivery. Please note that processing times do not include transit days, and international orders may require additional time for customs clearance, which is beyond our control.
Domestic transit times typically range from 3-7 business days, while international transit times vary by destination, generally taking 7-15 business days. Remote areas may experience slightly longer delivery windows, and we recommend allowing extra time during busy periods such as holidays or sales events. We work with trusted logistics partners to ensure reliable delivery, but we cannot guarantee exact transit times due to unforeseen circumstances like weather conditions, transportation delays, or customs inspections.
Shipping fees are calculated based on your shipping address, order weight, and selected delivery method. A clear breakdown of shipping costs will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions for domestic or international orders that meet a specified minimum purchase amount—please check our website for current offers. For international orders, you are responsible for any customs duties, taxes, or fees imposed by your local government. These charges are not included in our shipping fees and must be paid directly to the customs authority or delivery carrier upon receipt of your order.
Baby strollers are carefully packaged to ensure they arrive undamaged. Each unit is wrapped in protective materials, secured in a sturdy carton, and reinforced at key points to withstand transit impacts. We inspect every stroller before packaging to verify its condition, but if your order arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery. Provide photos of the packaging, the damaged item, and your order details to facilitate our investigation and resolution, which may include a replacement, repair, or refund.
Orders cannot be modified or canceled once they have been processed for shipping. If you need to change your shipping address, please notify us immediately after placing your order—we will do our best to update the details, but we cannot guarantee changes once the order has left our warehouse. Undelivered orders due to incorrect addresses provided by the customer may be subject to reprocessing or reshipping fees.
We strive to make the shipping process as transparent and hassle-free as possible. If you have any questions about your order’s status, shipping fees, or delivery timeline, please refer to the tracking information provided or reach out for assistance. Our goal is to ensure your baby stroller arrives safely and on time, so you can start creating precious moments with your little one without delay.