FAQ
What age range are the strollers suitable for? Our strollers are designed for infants from birth up to toddlers weighing 50 pounds (approximately 4 years old). Newborns require the fully reclined position (flat mode) for safe support, while toddlers can use the upright seating position. Always check the product specifications for exact weight and age limits.
Do the strollers meet safety standards? Yes, all our strollers undergo rigorous testing and comply with global safety standards. They feature reinforced frames, 5-point safety harnesses, lockable wheels, and shock-absorbing systems to ensure maximum protection for your little one. Each unit is inspected before shipping to verify quality and safety.
Are the strollers compatible with car seats? Most of our strollers are compatible with standard infant car seats (sold separately) via adapter kits. Please check the individual product description to confirm compatibility with your car seat brand and model. Adapter kits can be purchased as add-ons during checkout.
Assembly & Dimensions
How easy is the stroller to assemble? All strollers come with a detailed, step-by-step manual and required tools. Assembly typically takes 15-30 minutes with no advanced skills needed. Key parts are pre-installed to simplify the process, and online tutorials are available to guide you through each step.
What are the folded dimensions of the stroller? Folded dimensions vary by model, but most strollers collapse to a compact size for easy storage and transport. Average folded dimensions are 30 x 20 x 12 inches (length x width x height), making them suitable for car trunks, closets, and public transportation. Exact measurements are listed in each product’s specifications.
Care & Maintenance
How do I clean the stroller fabric? The stroller seat fabric is removable and machine-washable (gentle cycle, cold water). Avoid bleach and tumble drying; air-dry the fabric to preserve its shape and color. Frame parts can be wiped clean with a damp cloth and mild soap. Regularly check and tighten screws and hinges for safety.
Can the stroller handle different terrains? Our strollers are designed for versatility. Basic models work well on city sidewalks, while premium models feature rugged, air-filled tires suitable for grass, gravel, and light trails. Always refer to the product description to confirm terrain suitability for your needs.
Orders & Returns
How long does it take to receive my order? Orders are processed within 1-2 business days, with domestic delivery taking 3-7 business days and international delivery 7-15 business days. Remote areas may experience slight delays, especially during peak seasons. A tracking number will be provided once your order ships.
What is the return policy for strollers? You may return unused, unassembled strollers within 14 days of delivery, with all original packaging and parts intact. Custom items are non-returnable. For defective products, we offer free replacements, repairs, or refunds after verifying the issue. Return shipping costs are your responsibility unless the return is due to a defect or error.
Warranty
Is there a warranty on the strollers? All strollers come with a 1-year manufacturer’s warranty covering defects in materials and workmanship. The warranty does not apply to normal wear and tear, improper use, or accidental damage. To claim warranty service, provide your order details and proof of the defect.